Privacy Policy

Welcome to INC Swarnaprashan. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website incswarnaprashan.com and use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Place an order for our products
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Contact us through our website or customer support channels
• Register for free camps or events

Types of Information We Collect:

• Personal Identifiers: Name, email address, phone number, postal address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing address (processed securely through our payment partners)
• Demographic Information: Age, gender, location
• Health Information: Child's age and health-related information (when voluntarily provided for product recommendations)
• Order History: Purchase records, shipping addresses, product preferences

How We Use Your Information:

• Process and fulfill your orders
• Communicate with you about your account and orders
• Send promotional materials and newsletters (with your consent)
• Improve our products and services
• Provide customer support
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze website usage and improve user experience

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic assessment of our security infrastructure
• Secure Payment Processing: PCI-DSS compliant payment gateways
• Employee Training: Staff trained on data protection and privacy practices
• Data Backup: Regular backups to prevent data loss

When you visit our website, our servers automatically collect certain information about your device and browsing activity. This information helps us understand how visitors use our website and improve our services.

Information Automatically Collected:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on pages, click patterns, referral source
• Location Data: Approximate geographic location based on IP address
• Log Files: Date and time of visits, HTTP status codes, error messages

This information is used for analytics purposes, to detect and prevent fraud, to troubleshoot technical issues, and to improve our website's functionality and user experience.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, authentication)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Microsoft Clarity, Hotjar)
• Marketing Cookies: Used to deliver relevant advertisements (Facebook Pixel, Google Ads)
• Preference Cookies: Remember your settings and preferences

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website and your user experience.

We respect your communication preferences. You have the right to opt-out of receiving promotional communications from us at any time.

How to Unsubscribe:

• Email: Click the "Unsubscribe" link at the bottom of any promotional email
• Account Settings: Update your communication preferences in your account dashboard
• Contact Us: Email us at support@incswarnaprashan.com
• Phone: Call us at +91 9657779450

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by INC Swarnaprashan. We have no control over and assume no responsibility for the content, privacy policies, or practices of these third-party sites.

We strongly advise you to review the privacy policy of every site you visit. Third-party sites may have different privacy practices and we are not responsible for their use of your personal information.

Third-Party Services We Use:

• Payment Gateways: Razorpay, PayU (for processing payments)
• Shipping Partners: Shiprocket (for order fulfillment and tracking)
• Analytics: Google Analytics, Microsoft Clarity, Hotjar
• Advertising: Facebook Pixel, Google Ads
• Social Media: Facebook, Instagram

We may disclose your personal information in the following circumstances:

Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements:

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

With Your Consent:

We may share your information for any other purpose with your explicit consent.

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

If you have any concerns or grievances regarding the processing of your personal information, please contact our Grievance Officer. We will make every effort to resolve your complaint within 30 days of receipt.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

How We Notify You of Changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or display a prominent notice on our website
• Continued use of our services after changes constitute acceptance of the updated policy